very good but system Emirates uses is really no...
A Emirates customer review by GetHuman user GetHuman-348175 from November 26th, 2017
Background on GetHuman-348175's case
GetHuman: GetHuman-348175 - can you tell our other Emirates customers when your case took place?
GetHuman-348175: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Emirates, and if so, how?
GetHuman: And which of these common Emirates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348175 a list of common Emirates problems)
GetHuman-348175: "Baggage problem" was why I was trying to call.
GetHuman-348175's review of Emirates customer service
GetHuman: So how would you sum up your experience for GetHuman's Emirates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348175: very good but system Emirates uses is really not too efficient- They finally were able to change a date without cost- but I think that was because I am going to India and the call got routed to India!
GetHuman: Let's quantify your experience contacting Emirates. On a scale of 1 to 5, how easy is it go get help on a Emirates problem?
GetHuman-348175: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348175: I'd give them a five out of five on communication.
GetHuman: And what about Emirates's ability to quickly and effectively address your problem?
GetHuman-348175: For that I would say two out of five.
GetHuman: And finally- any advice for other Emirates customers?
GetHuman-348175: Call them early in the day or late. Don't forget any personal or account information you might need for Emirates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348175 taken from his Emirates customer service problem that occurred on November 18th, 2017.