Empress Hair Care: I WAS TOLD I WOULD RECEIVE ONE HAIR PRODUCT AND...

A Empress Hair Care customer review by GetHuman user ~sunshine from November 8th, 2017

Background on ~sunshine's case

GetHuman: ~sunshine - can you tell our other Empress Hair Care customers when your case took place?
~sunshine: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Empress Hair Care, and if so, how?
~sunshine: I used the 866-697-3476 number I found for on the GetHuman Empress Hair Care customer phone number page I was on: Empress Hair Care Customer Service Phone Number
GetHuman: And which of these common Empress Hair Care customer issues best describes the reason you wanted to talk to them?
(Shows ~sunshine a list of common Empress Hair Care problems)
~sunshine: "Complaint" was why I was trying to call.

~sunshine's review of Empress Hair Care customer service

GetHuman: So how would you sum up your experience for GetHuman's Empress Hair Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunshine: I WAS TOLD I WOULD RECEIVE ONE HAIR PRODUCT AND ANOTHER FREE FOR **.** WITH SHIPPING AND HANDLING. THE LADY TOOK MY CREDIT CARD INFORMATION AND AFTER TAKING MINE INFORMATION SHE GAVE ME ANOTHER AMOUNT **.** AND I TOLD HER I WANTED TO CANCEL MY ORDER I WAS TOLD IT WAS TO LATE I CALL MY BANK WACHOVIA AND REPORTED WHAT HAPPEN. THE BANK STATED THEY WILL PUT A CLAIM OUT OF THEM PLEASE BE AWARE.
GetHuman: Let's quantify your experience contacting Empress Hair Care. On a scale of 1 to 5, how easy is it go get help on a Empress Hair Care problem?
~sunshine: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunshine: I'd give them a three out of five on communication.
GetHuman: And what about Empress Hair Care's ability to quickly and effectively address your problem?
~sunshine: For that I would say two out of five.
GetHuman: And finally- any advice for other Empress Hair Care customers?
~sunshine: Call them early in the day or late. Don't forget any personal or account information you might need for Empress Hair Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunshine taken from his Empress Hair Care customer service problem that occurred on November 6th, 2017.

Empress Hair Care

3.60 of 5 stars | 2 reviews

~sunshine's Empress Hair Care Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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