Empress Hair Care: I spoke with a rep by the name of Gloria. The...
A Empress Hair Care customer review by GetHuman user ~Eber2 from November 13th, 2017
Background on ~Eber2's case
GetHuman: ~Eber2 - can you tell our other Empress Hair Care customers when your case took place?
~Eber2: Yes I can. It was late at night, on November 6th.
GetHuman: Did you reach out to Empress Hair Care, and if so, how?
GetHuman: And which of these common Empress Hair Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Eber2 a list of common Empress Hair Care problems)
~Eber2: "Cancel order" was why I was trying to call.
~Eber2's review of Empress Hair Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Empress Hair Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eber2: I spoke with a rep by the name of Gloria. The service was OUTSTANDING. I did not have to hold and she was extremely kind and my issue was resolved IMMEDIATELY!
GetHuman: Let's quantify your experience contacting Empress Hair Care. On a scale of 1 to 5, how easy is it go get help on a Empress Hair Care problem?
~Eber2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eber2: I'd give them a four out of five on communication.
GetHuman: And what about Empress Hair Care's ability to quickly and effectively address your problem?
~Eber2: For that I would say five out of five.
GetHuman: And finally- any advice for other Empress Hair Care customers?
~Eber2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Empress Hair Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eber2 taken from his Empress Hair Care customer service problem that occurred on November 6th, 2017.
Empress Hair Care
3.60 of 5 stars | 2 reviews
~Eber2's Empress Hair Care Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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