Enterprise Rent-A-Car: Beware of the 'damage' scam being run by Enterp...
A Enterprise Rent-A-Car customer review by GetHuman user ~Baldlars from November 7th, 2017
Background on ~Baldlars's case
GetHuman: ~Baldlars - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~Baldlars: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Baldlars a list of common Enterprise Rent-A-Car problems)
~Baldlars: "Complaint" was why I was trying to call.
~Baldlars's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Baldlars: Beware of the 'damage' scam being run by Enterprise ... if anything happens to the car while in your possession, Enterprise will charge you for it. My recent experience involves the steel plate coming loose from under the engine and part of it started to drag on the ground. I stopped and saw what happened and then called Enterprise. They came out with an exchange vehicle, and almost immediately told me I would be responsible for the damage. The person accused me of hitting something on the road ... when I told him I hadn't, he essentially said "your a liar, and beside the car was fine when it left their office, so any damages that occur after that time are your responsibility."**After getting home, I started checking around the internet about Enterprise Rent-A-Car, and I discovered several hundred complaints from across the United States ... on a number of different websites. Almost all of these on-line complaints were very similar to my complaint ... so beware of this scam. If you mus
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~Baldlars: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Baldlars: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~Baldlars: For that I would say four out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~Baldlars: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Baldlars taken from his Enterprise Rent-A-Car customer service problem that occurred on November 4th, 2017.