Enterprise Rent-A-Car: Do not rent from Enterprise on N Main St High P...
A Enterprise Rent-A-Car customer review by GetHuman user GetHuman-343922 from November 21st, 2017
Background on GetHuman-343922's case
GetHuman: GetHuman-343922 - can you tell our other Enterprise Rent-A-Car customers when your case took place?
GetHuman-343922: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343922 a list of common Enterprise Rent-A-Car problems)
GetHuman-343922: "Refund" was why I was trying to call.
GetHuman-343922's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343922: Do not rent from Enterprise on N Main St High Point NC. The assistant manager is a jerk and treated us like garbage. Damage to the right quarter panel was noted on our receipt. When we took it in a week later he said we damaged the same spot and he would file a report against us. It was already noted on our invoice and there was not an additional scratch on the car. The asst manager jerked on quarter panel and pulled it loose as we watched from window. He them tried to say we caused damage. What are you insane? We did nothing and did not cause one scratch on that car.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
GetHuman-343922: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343922: I'd give them a one out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
GetHuman-343922: For that I would say five out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
GetHuman-343922: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343922 taken from his Enterprise Rent-A-Car customer service problem that occurred on November 14th, 2017.