Enterprise Rent-A-Car: I made a reservation online and when I was abou...
A Enterprise Rent-A-Car customer review by GetHuman user ~World Traveler from November 16th, 2017
Background on ~World Traveler's case
GetHuman: ~World Traveler - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~World Traveler: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~World Traveler a list of common Enterprise Rent-A-Car problems)
~World Traveler: "Insurance claim" was why I was trying to call.
~World Traveler's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~World Traveler: I made a reservation online and when I was about to pick up the car today with a major credit card (AMEX), I was told that I had tp pay $*** deposit. The deposit would be returned when I returned the car. I asked why and was told that's corporate policy. I feel tha is unacceptable. On top of that the car they wanted to rent me was dirty. Needless to say, I didn't rent! I decided to take my business elseware.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~World Traveler: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~World Traveler: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~World Traveler: For that I would say four out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~World Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~World Traveler taken from his Enterprise Rent-A-Car customer service problem that occurred on November 7th, 2017.