Enterprise Rent-A-Car: The last thing they told me before I left the l...
A Enterprise Rent-A-Car customer review by GetHuman user GetHuman-180561 from October 31st, 2017
Background on GetHuman-180561's case
GetHuman: GetHuman-180561 - can you tell our other Enterprise Rent-A-Car customers when your case took place?
GetHuman-180561: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-180561 a list of common Enterprise Rent-A-Car problems)
GetHuman-180561: "Change a Booking" was why I was trying to call.
GetHuman-180561's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-180561: The last thing they told me before I left the lot was the **-hour service number. When the car was burgled, they didn't care -- only that I had not bought roadside assistance.**They lost a **-year customer the other night.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
GetHuman-180561: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-180561: I'd give them a three out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
GetHuman-180561: For that I would say one out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
GetHuman-180561: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-180561 taken from his Enterprise Rent-A-Car customer service problem that occurred on October 26th, 2017.