Enterprise Rent-A-Car: The most horrible place ever I rented a car and...

A Enterprise Rent-A-Car customer review by GetHuman user ~madmama from November 20th, 2017

Background on ~madmama's case

GetHuman: ~madmama - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~madmama: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
~madmama: I used the 800-264-6350 number I found for on the GetHuman Enterprise Rent-A-Car customer phone number page I was on: Enterprise Rent-A-Car Customer Service Phone Number
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~madmama a list of common Enterprise Rent-A-Car problems)
~madmama: "Make a booking" was why I was trying to call.

~madmama's review of Enterprise Rent-A-Car customer service

GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madmama: The most horrible place ever I rented a car and kept it for * days after paying a $*** deposit and the other * days I tried to take it back and they were closed due to snow I had to work the following day sat. And after work I brought it back to drop it off and they were closed they ended up charging me * extra days and still hasn't given me my deposit back total ***.** I'm calling every number I can find and raising some came first thing in the morning!!!!!! Never rent from these people again!
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~madmama: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madmama: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~madmama: For that I would say one out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~madmama: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madmama taken from his Enterprise Rent-A-Car customer service problem that occurred on November 17th, 2017.

Enterprise Rent-A-Car

1.67 of 5 stars | 67 reviews

~madmama's Enterprise Rent-A-Car Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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