Enterprise Rent-A-Car: They told me to pick the car up at noon, but th...
A Enterprise Rent-A-Car customer review by GetHuman user ~Sarahrr from November 23rd, 2017
Background on ~Sarahrr's case
GetHuman: ~Sarahrr - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~Sarahrr: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarahrr a list of common Enterprise Rent-A-Car problems)
~Sarahrr: "Loyalty program" was why I was trying to call.
~Sarahrr's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarahrr: They told me to pick the car up at noon, but they were closed at noon. Then customer service said I should have gotten there early. How would I know they close at noon . Very rude.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~Sarahrr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarahrr: I'd give them a one out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~Sarahrr: For that I would say three out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~Sarahrr: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarahrr taken from his Enterprise Rent-A-Car customer service problem that occurred on November 16th, 2017.