Had for an Epson Work Force **** inkjet for * w...
A Epson customer review by GetHuman user ~Echo from November 1st, 2017
Background on ~Echo's case
GetHuman: ~Echo - can you tell our other Epson customers when your case took place?
~Echo: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Echo a list of common Epson problems)
~Echo: "Refund a Charge" was why I was trying to call.
~Echo's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Echo: Had for an Epson Work Force **** inkjet for * wks. The paper would not feed. The take up part which feeds the paper just kept cycling. Called support, and was escalated to another human. They sent a refurbished replacement which had the same problem. Called again and spoke with * people without a long wait. Ask them if they would send me a better model which they agreed to send a new printer, not refurbished. Spoke to them late Thursday and expect new printer to arrive either Monday or Tuesday. Have been an Epson printer user for many years. This is the first time I have had to call with a complaint.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Echo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Echo: I'd give them a one out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Echo: For that I would say four out of five.
GetHuman: And finally- any advice for other Epson customers?
~Echo: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Echo taken from his Epson customer service problem that occurred on October 25th, 2017.