I got a new Epson printer. Just barebones print...

A Epson customer review by GetHuman user ~Bbn Bob from November 27th, 2017

Background on ~Bbn Bob's case

GetHuman: ~Bbn Bob - can you tell our other Epson customers when your case took place?
~Bbn Bob: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Epson, and if so, how?
~Bbn Bob: I used the 800-533-3731 number I found for on the GetHuman Epson customer phone number page I was on: Epson Customer Service Phone Number
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Bbn Bob a list of common Epson problems)
~Bbn Bob: "Where to buy" was why I was trying to call.

~Bbn Bob's review of Epson customer service

GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bbn Bob: I got a new Epson printer. Just barebones printed instructions enclosed* you're supposed to download the rest.**So I got to the point where I needed some advice on what to do next. Anticipating a lot of folderol with the furnished printed number, I got one from GetHuman.**There, I had about a minute's worth of prompts, then was connected to Kamille. She answered my question forthwith, and then walked me thru the next steps patiently and knowledgeably (I have little doubt that had I tried this via the manual, I would have ended up a raving maniac), till I was totally set up.**MAJOR bonus: the furnished * was not ***, but the GH * is. So I got ** minutes worth of advice for free, which otherwise would have cost me mucho.**This is about the *th time I've turned to GH, and I'm just awed by how much they've helped me. Saying somebody is "the best" is now a cliche, but in Gh's case it's an understatement.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Bbn Bob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bbn Bob: I'd give them a three out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Bbn Bob: For that I would say two out of five.
GetHuman: And finally- any advice for other Epson customers?
~Bbn Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bbn Bob taken from his Epson customer service problem that occurred on November 19th, 2017.

Epson

3.41 of 5 stars | 85 reviews

~Bbn Bob's Epson Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Epson, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Epson in any way.

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