Epson: I have called and worked with different ones in...
A Epson customer review by GetHuman user ~Chief Buzzard from November 14th, 2017
Background on ~Chief Buzzard's case
GetHuman: ~Chief Buzzard - can you tell our other Epson customers when your case took place?
~Chief Buzzard: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Chief Buzzard a list of common Epson problems)
~Chief Buzzard: "Warranty claim" was why I was trying to call.
~Chief Buzzard's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chief Buzzard: I have called and worked with different ones in two days at both tier one and two. Time on phone, with toll *, *st: **min. *nd **min *rd **min. Was told they could not solve problem and would send it up to tier * and they would call the next day...it's been two days now. Called tonight had to start at bottom of tiers and keep explaining the problem. Finally learned that since it had already been assigned no one else could help...that person was not available and it would probably be Monday (*more days) before they would call. ** minutes wasted. Worse experience I have ever had with any company's Support!!
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Chief Buzzard: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chief Buzzard: I'd give them a two out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Chief Buzzard: For that I would say five out of five.
GetHuman: And finally- any advice for other Epson customers?
~Chief Buzzard: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chief Buzzard taken from his Epson customer service problem that occurred on November 7th, 2017.