Epson: Kept asking me for my credit card information a...
A Epson customer review by GetHuman user ~VERY DISAPPOINTED from November 20th, 2017
Background on ~VERY DISAPPOINTED's case
GetHuman: ~VERY DISAPPOINTED - can you tell our other Epson customers when your case took place?
~VERY DISAPPOINTED: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY DISAPPOINTED a list of common Epson problems)
~VERY DISAPPOINTED: "Track an Order" was why I was trying to call.
~VERY DISAPPOINTED's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY DISAPPOINTED: Kept asking me for my credit card information and telling me they had to put $*** on hold and then send me a replacement. I feel that is very unacceptable when there product is defective and not working properly. No one had good english it was HORRIBLE. I will never buy anything with this company name on it....
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~VERY DISAPPOINTED: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY DISAPPOINTED: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~VERY DISAPPOINTED: For that I would say five out of five.
GetHuman: And finally- any advice for other Epson customers?
~VERY DISAPPOINTED: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY DISAPPOINTED taken from his Epson customer service problem that occurred on November 16th, 2017.