Epson: Took at least * minutes for non-English speakin...
A Epson customer review by GetHuman user ~OP from November 11th, 2017
Background on ~OP's case
GetHuman: ~OP - can you tell our other Epson customers when your case took place?
~OP: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~OP a list of common Epson problems)
~OP: "Device Support" was why I was trying to call.
~OP's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OP: Took at least * minutes for non-English speaking "Ian" in India to get my information correct due to poor language skills, and then when confronted with the problem (brand new ink cartridge not working in new printer) he was immediately struggling and offering only the fix suggested on the website which I'd already tried. They sent another cartridge and it still doesn't work. Have to call again and dreading it
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~OP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OP: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~OP: For that I would say four out of five.
GetHuman: And finally- any advice for other Epson customers?
~OP: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OP taken from his Epson customer service problem that occurred on November 5th, 2017.