Equifax: All I wanted to do was cancel some stupid produ...
A Equifax customer review by GetHuman user ~ferret from November 5th, 2017
Background on ~ferret's case
GetHuman: ~ferret - can you tell our other Equifax customers when your case took place?
~ferret: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~ferret a list of common Equifax problems)
~ferret: "Complaint" was why I was trying to call.
~ferret's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ferret: All I wanted to do was cancel some stupid product that they signed me up for when I just wanted to get a credit report. Then after a ** min wait with customer service, I couldn't even understand the Indian guy on the line who clearly wasn't trying to help me cancel it at all and I still don't even know if the charge for this unwanted service will show up or not next month!!! Worst customer service, tricky company tries to scheme you into giving them money...horrible!!!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~ferret: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ferret: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~ferret: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~ferret: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ferret taken from his Equifax customer service problem that occurred on October 26th, 2017.