Equifax: Idiots!!! After * calls, almost * hours of bei...
A Equifax customer review by GetHuman user GetHuman-374873 from November 18th, 2017
Background on GetHuman-374873's case
GetHuman: GetHuman-374873 - can you tell our other Equifax customers when your case took place?
GetHuman-374873: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374873 a list of common Equifax problems)
GetHuman-374873: "Fix credit score" was why I was trying to call.
GetHuman-374873's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374873: Idiots!!! After * calls, almost * hours of being on hold, and only being able to speak with a call center in India, they finally gave me a "department that can help" telephone number. Wouldn't you know it, that "department" was an automated only system with no way to speak to anyone live. I don't care how they treat each other in India, but I expect honesty and "service" when calling cusoter "service".
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-374873: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374873: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-374873: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-374873: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374873 taken from his Equifax customer service problem that occurred on November 15th, 2017.