Equifax: It sounded like the customer service rep was on...
A Equifax customer review by GetHuman user GetHuman-431654 from November 24th, 2017
Background on GetHuman-431654's case
GetHuman: GetHuman-431654 - can you tell our other Equifax customers when your case took place?
GetHuman-431654: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431654 a list of common Equifax problems)
GetHuman-431654: "Locked Account" was why I was trying to call.
GetHuman-431654's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431654: It sounded like the customer service rep was on cold medicine, she coughed in the phone, she paused several times and it was hard to say if she was still on the line. The over all call was terrible. She yes, did give the info that was needed but took a lot longer than it could have been.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-431654: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431654: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-431654: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-431654: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431654 taken from his Equifax customer service problem that occurred on November 14th, 2017.