Estee Lauder: Cannot reach a person who can give me any answe...
A Estee Lauder customer review by GetHuman user GetHuman-402733 from November 22nd, 2017
Background on GetHuman-402733's case
GetHuman: GetHuman-402733 - can you tell our other Estee Lauder customers when your case took place?
GetHuman-402733: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Estee Lauder, and if so, how?
GetHuman: And which of these common Estee Lauder customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402733 a list of common Estee Lauder problems)
GetHuman-402733: "Returns" was why I was trying to call.
GetHuman-402733's review of Estee Lauder customer service
GetHuman: So how would you sum up your experience for GetHuman's Estee Lauder customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402733: Cannot reach a person who can give me any answers. I am inquiring about the product Soft Clean Cleanser in the jar which you discontinued. I have been using this product for ** years for I have sensitive skin and eye areas. This is the only product I can cleanse my face and eyes without using * to * different products. When do you plan to bring this back on the market? I was told you had so many complaints when this was discontinued you are bringing this back on the market. PLEASE DO. Why when you have such a good product you stop production. The stores tell me they could not keep it for it sold out so fast. Please let the sales counters know when this may take place. It is hard to reach your company to be able to speak to someone.
GetHuman: Let's quantify your experience contacting Estee Lauder. On a scale of 1 to 5, how easy is it go get help on a Estee Lauder problem?
GetHuman-402733: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402733: I'd give them a four out of five on communication.
GetHuman: And what about Estee Lauder's ability to quickly and effectively address your problem?
GetHuman-402733: For that I would say one out of five.
GetHuman: And finally- any advice for other Estee Lauder customers?
GetHuman-402733: Call them early in the day or late. Don't forget any personal or account information you might need for Estee Lauder to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402733 taken from his Estee Lauder customer service problem that occurred on November 18th, 2017.
Estee Lauder
1.00 of 5 stars | 8 reviews
GetHuman-402733's Estee Lauder Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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