Estee Lauder: Pressed option * for product information and wa...
A Estee Lauder customer review by GetHuman user ~realirish from November 24th, 2017
Background on ~realirish's case
GetHuman: ~realirish - can you tell our other Estee Lauder customers when your case took place?
~realirish: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Estee Lauder, and if so, how?
GetHuman: And which of these common Estee Lauder customer issues best describes the reason you wanted to talk to them?
(Shows ~realirish a list of common Estee Lauder problems)
~realirish: "Returns" was why I was trying to call.
~realirish's review of Estee Lauder customer service
GetHuman: So how would you sum up your experience for GetHuman's Estee Lauder customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~realirish: Pressed option * for product information and waited five minutes without anyone coming online. Did that three times. Then I called back and hit option *...still no person to talk to. This is a bust.
GetHuman: Let's quantify your experience contacting Estee Lauder. On a scale of 1 to 5, how easy is it go get help on a Estee Lauder problem?
~realirish: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~realirish: I'd give them a one out of five on communication.
GetHuman: And what about Estee Lauder's ability to quickly and effectively address your problem?
~realirish: For that I would say one out of five.
GetHuman: And finally- any advice for other Estee Lauder customers?
~realirish: Call them early in the day or late. Don't forget any personal or account information you might need for Estee Lauder to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~realirish taken from his Estee Lauder customer service problem that occurred on November 14th, 2017.
Estee Lauder
1.00 of 5 stars | 8 reviews
~realirish's Estee Lauder Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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