Expedia (UK): Awful. They promised to look at a query and com...
A Expedia (UK) customer review by GetHuman user ~Jonathan Durant from November 27th, 2017
Background on ~Jonathan Durant's case
GetHuman: ~Jonathan Durant - can you tell our other Expedia (UK) customers when your case took place?
~Jonathan Durant: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Expedia (UK), and if so, how?
GetHuman: And which of these common Expedia (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jonathan Durant a list of common Expedia (UK) problems)
~Jonathan Durant: "None of those really matches why I wanted to call Expedia (UK) that day." was why I was trying to call.
~Jonathan Durant's review of Expedia (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jonathan Durant: Awful. They promised to look at a query and come back * times and never ever delivered as promised. I am sure if every goes fine this is a great service but if there is problem the waiting time is unacceptable and promise after promise was not delivered. -* out of *. Appalling. I am sure the guys delivering the service had English that was good enough. No one appears to care
GetHuman: Let's quantify your experience contacting Expedia (UK). On a scale of 1 to 5, how easy is it go get help on a Expedia (UK) problem?
~Jonathan Durant: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jonathan Durant: I'd give them a four out of five on communication.
GetHuman: And what about Expedia (UK)'s ability to quickly and effectively address your problem?
~Jonathan Durant: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia (UK) customers?
~Jonathan Durant: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jonathan Durant taken from his Expedia (UK) customer service problem that occurred on November 22nd, 2017.