Expedia (UK): Followed up on a serious complaint still ongoin...
A Expedia (UK) customer review by GetHuman user ~Fuming_Brit from November 26th, 2017
Background on ~Fuming_Brit's case
GetHuman: ~Fuming_Brit - can you tell our other Expedia (UK) customers when your case took place?
~Fuming_Brit: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Expedia (UK), and if so, how?
GetHuman: And which of these common Expedia (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Fuming_Brit a list of common Expedia (UK) problems)
~Fuming_Brit: "None of those really matches why I wanted to call Expedia (UK) that day." was why I was trying to call.
~Fuming_Brit's review of Expedia (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fuming_Brit: Followed up on a serious complaint still ongoing from December ****. Automated line advised wait time was ** mins. Line cut off after * mins holding on * attempts. Then tried options as if was making a new booking & explained to sales guy been cut off. He promised to transfer me asap & kept coming back to reassure me just a few more mins - After ** mins I got cut off. Given up on the telephone line now. Taking legal action. Original complaint was they cancelled my girlfriend's flight for no reason after she'd paid months in advance & had booking confirmation etc. She found out they'd cancelled it at airport with family so stranded whilst they had to leave without her (flight booked up). Expedia refused to state if system or human error. My girlfriend had to stay in London * extra days incurring over ***£*** for accommodation & good expenses. Expedia supposed to reimburse. Sent them copies of all receipts etc as requested. They replied in January to say still investigating. If you have
GetHuman: Let's quantify your experience contacting Expedia (UK). On a scale of 1 to 5, how easy is it go get help on a Expedia (UK) problem?
~Fuming_Brit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fuming_Brit: I'd give them a three out of five on communication.
GetHuman: And what about Expedia (UK)'s ability to quickly and effectively address your problem?
~Fuming_Brit: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia (UK) customers?
~Fuming_Brit: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fuming_Brit taken from his Expedia (UK) customer service problem that occurred on November 21st, 2017.