Expedia: I called and made a hotel reservation the the...
A Expedia customer review by GetHuman user ~elm from November 23rd, 2017
Background on ~elm's case
GetHuman: ~elm - can you tell our other Expedia customers when your case took place?
~elm: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~elm a list of common Expedia problems)
~elm: "Refund" was why I was trying to call.
~elm's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elm: I called and made a hotel reservation the the rep was to have used my Expedia rewards points on a coupon toward the price but it was not applied and my credit card was charged full price. I have been on the phone for * hours holding for a supervisor and am still holding! I used Expedia many times for US and over-seas but will never use them again!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~elm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elm: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~elm: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~elm: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elm taken from his Expedia customer service problem that occurred on November 14th, 2017.