Expedia: I just had the worst customer service experienc...

A Expedia customer review by GetHuman user ~AngryatExpedia from November 2nd, 2017

Background on ~AngryatExpedia's case

GetHuman: ~AngryatExpedia - can you tell our other Expedia customers when your case took place?
~AngryatExpedia: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to Expedia, and if so, how?
~AngryatExpedia: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~AngryatExpedia a list of common Expedia problems)
~AngryatExpedia: "Dispute a Charge" was why I was trying to call.

~AngryatExpedia's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngryatExpedia: I just had the worst customer service experience with Expedia! I called this morning to check my policy to see if I could cancel my hotel without cancelling my airfare. They confirmed that I could indeed cancel my hotel and get a $*** refund without disrupting my flight arrangements. *So I booked an apartment in another area through another agency, received the confirmation, and then called Expedia to cancel the hotel. It was at that point that a new Expedia agent told me that I couldn't cancel the hotel without cancelling the airfare, and the airfare was non-refundable!!! The subsequent chain of customer service reps were completely unhelpful, and the supervisor at the Corporate office was condescending and discourteous. If the package is nonrefundable, then make sure your customer service representatives communicate that information to consumers. If your agents misinform the buyer, don*€*t be surprised when they are a bit frustrated that they are now forced to pay for another
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~AngryatExpedia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngryatExpedia: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~AngryatExpedia: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~AngryatExpedia: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngryatExpedia taken from his Expedia customer service problem that occurred on October 30th, 2017.

Expedia

2.07 of 5 stars | 1555 reviews

~AngryatExpedia's Expedia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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