Expedia: I tried calling customer service to review a bi...
A Expedia customer review by GetHuman user ~ChrisC from November 21st, 2017
Background on ~ChrisC's case
GetHuman: ~ChrisC - can you tell our other Expedia customers when your case took place?
~ChrisC: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~ChrisC a list of common Expedia problems)
~ChrisC: "Change booking" was why I was trying to call.
~ChrisC's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ChrisC: I tried calling customer service to review a billing issue. The charge on my credit card was from Travelscape whom I never heard of, not from Expedia. I wanted to verify the charge with Expedia and got someone from India who couldn't speak very good English. Further, she couldn't comprehend the issue I had. She transferred me to someone else and after *** hour wait, the call dropped. What a joke! Needless to say, I'm very irate about Expedia's customer service. Good luck if you need to get help on your booked trip!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~ChrisC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ChrisC: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~ChrisC: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~ChrisC: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ChrisC taken from his Expedia customer service problem that occurred on November 12th, 2017.