Expedia: THE RESERVATION AGENT HAD AN ALMOST UNITELLIGIB...
A Expedia customer review by GetHuman user ~WM WILLI from October 30th, 2017
Background on ~WM WILLI's case
GetHuman: ~WM WILLI - can you tell our other Expedia customers when your case took place?
~WM WILLI: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~WM WILLI a list of common Expedia problems)
~WM WILLI: "Technical support" was why I was trying to call.
~WM WILLI's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WM WILLI: THE RESERVATION AGENT HAD AN ALMOST UNITELLIGIBLE ACCENT, AND APPARENTLY UNDERSTOOD VERY LITTLE ENGLISH. SHE MISPELLED THE NAME OF MY GRANDAUGHTER EVEN THOUGHI REPEATED THE SPELLING * TIMES AND THEN MY WIFE CORRECTED HER A *RD TIME.*WE THEN MADE A SECOND RESERVATION WHERE WE HAD TO RESPELL HER NAME * TIMES. IT STILL CAME OUT WRONG ON BOTH RESERVATIONS.*AS SOON AS I RECEIVED THE CONFIRMING E-MAIL, I SENT AN E-MAIL REQUESTING THE NAME BE CORRECTED. THE REP WHO ANSWERED THE E-MAIL SAID THAT THEY COULD NOT CHANGE AIR RESERVATIONS ONCE THEY HAD BEEN MAKE, BUT IF I CALLED CUSTOMER SERVICE THEY WOULD TRY TO HELP..*I TALKED TO AN AGENT (* MIN WAIT TO GET IN) WHO THEN PUT ME ON HOLD (* MINS) THEN CAME BACK AND SAID HE COULD NOT MAKE THE CHANGE. I ASKED TO TALK TO A SUPERVISOR ( THE WAIT WAS ALMOST ** MINS). THE SUPERVISOR PUT ME ON HOLD FOR ANOTHER * MINS AND THEN CAME BACK AND SAID YHEY COULD NOT CORRECT THE ERROR BECAUSE THE AIRLINE WOULD NOT MAKE ANY CHANGES TO A BOOKED FLIGHT WITHOUT A
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~WM WILLI: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WM WILLI: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~WM WILLI: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~WM WILLI: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WM WILLI taken from his Expedia customer service problem that occurred on October 25th, 2017.