Expedia: Trying to book ticket online, first transaction...
A Expedia customer review by GetHuman user ~Traveler C from November 23rd, 2017
Background on ~Traveler C's case
GetHuman: ~Traveler C - can you tell our other Expedia customers when your case took place?
~Traveler C: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Traveler C a list of common Expedia problems)
~Traveler C: "Technical support" was why I was trying to call.
~Traveler C's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Traveler C: Trying to book ticket online, first transaction is work fine just take very long time to processed. Need second booking, that was a nightmare. Took me all night but "erro" show so no ticket. Call the next day to try to book with them cause we booked four tickets already so we stuck with them. Others members need more ticket on same flight. The phone experience was terrible! After speeded over ** minutes on phone try to book two tickets after all that she said " there was an error, let me transfer you to customer service please hold". So I hold for over ten minutes guess what! I got hang up! I call back , hold time is * minutes and some one say hello then hang up again! Terrible! Speeded my whole night last night and whole morning today just try to get * tickets.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Traveler C: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Traveler C: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Traveler C: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Traveler C: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Traveler C taken from his Expedia customer service problem that occurred on November 16th, 2017.