Expedia: Very bad customer service. Had a concern about...
A Expedia customer review by GetHuman user GetHuman-399724 from November 22nd, 2017
Background on GetHuman-399724's case
GetHuman: GetHuman-399724 - can you tell our other Expedia customers when your case took place?
GetHuman-399724: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399724 a list of common Expedia problems)
GetHuman-399724: "Make a Booking" was why I was trying to call.
GetHuman-399724's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399724: Very bad customer service. Had a concern about upcoming trip, they were of no help. I asked to talk to supervisor, I was told they were putting one on the phone but, I seriously doubt it. He asked what the problem was , I told him, and then he hung up on me. I will never use expedia again. I would not want to be away somewhere, have to wait so long to get through and then be treated in such a manner
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-399724: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399724: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-399724: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-399724: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399724 taken from his Expedia customer service problem that occurred on November 16th, 2017.