Experian: ******* FRIENDLY AMERICAN HELP THAT UNDERSTANDS...
A Experian customer review by GetHuman user ~Big Al from November 22nd, 2017
Background on ~Big Al's case
GetHuman: ~Big Al - can you tell our other Experian customers when your case took place?
~Big Al: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Al a list of common Experian problems)
~Big Al: "Cancel service" was why I was trying to call.
~Big Al's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Al: ******* FRIENDLY AMERICAN HELP THAT UNDERSTANDS ENGLISH! Spent * hours on the phone this morning with Equifax and Transunion wading through phone menus and reps in India. When I got to calling Equifax is was an endless menu so I looked this number up and within a few minutes my problem was resolved. Wish I had come here before wasting time with the other two.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Big Al: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Al: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Big Al: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Big Al: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Al taken from his Experian customer service problem that occurred on November 16th, 2017.