Experian: Use this number! I was able to talk to a real...
A Experian customer review by GetHuman user ~Fifty and Feisty from November 22nd, 2017
Background on ~Fifty and Feisty's case
GetHuman: ~Fifty and Feisty - can you tell our other Experian customers when your case took place?
~Fifty and Feisty: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Fifty and Feisty a list of common Experian problems)
~Fifty and Feisty: "Correct Reporting" was why I was trying to call.
~Fifty and Feisty's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fifty and Feisty: Use this number! I was able to talk to a real person and immediately discover the problem* some business had reported me as being dead along with my late husband!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Fifty and Feisty: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fifty and Feisty: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Fifty and Feisty: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Fifty and Feisty: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fifty and Feisty taken from his Experian customer service problem that occurred on November 19th, 2017.