Experian: Wow, this really worked. I tried to call the n...

A Experian customer review by GetHuman user GetHuman-77865 from November 22nd, 2017

Background on GetHuman-77865's case

GetHuman: GetHuman-77865 - can you tell our other Experian customers when your case took place?
GetHuman-77865: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman-77865: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77865 a list of common Experian problems)
GetHuman-77865: "Cancel service" was why I was trying to call.

GetHuman-77865's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77865: Wow, this really worked. I tried to call the number on the credit report and there was no way that I could tell to get a live person. Not only that. I tried to make a dispute on line and never confirmation. That's why I wanted a live person. When I spoke to the live person, she didn't even see the dispute in my file. But she very easily took the information for the dispute from me. This was awesome.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-77865: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77865: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-77865: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-77865: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77865 taken from his Experian customer service problem that occurred on November 16th, 2017.


4.17 of 5 stars | 881 reviews

GetHuman-77865's Experian Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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