Express Scripts: Medoco used to be almost this bad, but they cha...

A Express Scripts customer review by GetHuman user ~another brick in the wall from November 2nd, 2017

Background on ~another brick in the wall's case

GetHuman: ~another brick in the wall - can you tell our other Express Scripts customers when your case took place?
~another brick in the wall: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~another brick in the wall: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~another brick in the wall a list of common Express Scripts problems)
~another brick in the wall: "Place an Order" was why I was trying to call.

~another brick in the wall's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~another brick in the wall: Medoco used to be almost this bad, but they changed and became customer sensitive. Giving this outfit a single star is too high, they deserve a negative star for being useless, lying, not following their owm policies, failing to keep complete records of calls and treating customers like an annoyance. Every call produces different answers, but no solutions. They even admitted to violating federal laws, but since you don't get a name, they are safe from procecution. If you are self abusive, I recommend them. If you die because they refuse to fill your Rx, you may qualify for a refund. This is the future of health care. I guess we have to get used to it. They could learn from Medco, but I'm sure they only care about corporate profits like most others. I am dumping them ASAP and buying direct from the Pharmacy out of pocket. It's better for my blood pressure.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~another brick in the wall: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~another brick in the wall: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~another brick in the wall: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~another brick in the wall: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~another brick in the wall taken from his Express Scripts customer service problem that occurred on October 28th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~another brick in the wall's Express Scripts Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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