Extended StayAmerica: ANSWER THE PHONE. I dont understand why they do...
A Extended StayAmerica customer review by GetHuman user ~TMACK3261 from November 26th, 2017
Background on ~TMACK3261's case
GetHuman: ~TMACK3261 - can you tell our other Extended StayAmerica customers when your case took place?
~TMACK3261: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Extended StayAmerica, and if so, how?
GetHuman: And which of these common Extended StayAmerica customer issues best describes the reason you wanted to talk to them?
(Shows ~TMACK3261 a list of common Extended StayAmerica problems)
~TMACK3261: "Complaint" was why I was trying to call.
~TMACK3261's review of Extended StayAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's Extended StayAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TMACK3261: ANSWER THE PHONE. I dont understand why they dont see this as an issue since when you call and have excruciating wait times your probably doing something wrong for you to constantly be busy. Get it together ESA. This is just obserd that you think you can trat your guest this way. And after i sat on hold they told me when i came back to the reservation department that they were closed so the hour wait i had they left know we were waiting for them
GetHuman: Let's quantify your experience contacting Extended StayAmerica. On a scale of 1 to 5, how easy is it go get help on a Extended StayAmerica problem?
~TMACK3261: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TMACK3261: I'd give them a one out of five on communication.
GetHuman: And what about Extended StayAmerica's ability to quickly and effectively address your problem?
~TMACK3261: For that I would say four out of five.
GetHuman: And finally- any advice for other Extended StayAmerica customers?
~TMACK3261: Call them early in the day or late. Don't forget any personal or account information you might need for Extended StayAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TMACK3261 taken from his Extended StayAmerica customer service problem that occurred on November 18th, 2017.