Extended StayAmerica: The room has whole in the wall under the stove...
A Extended StayAmerica customer review by GetHuman user GetHuman-249415 from November 19th, 2017
Background on GetHuman-249415's case
GetHuman: GetHuman-249415 - can you tell our other Extended StayAmerica customers when your case took place?
GetHuman-249415: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Extended StayAmerica, and if so, how?
GetHuman: And which of these common Extended StayAmerica customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-249415 a list of common Extended StayAmerica problems)
GetHuman-249415: "Make a booking" was why I was trying to call.
GetHuman-249415's review of Extended StayAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's Extended StayAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-249415: The room has whole in the wall under the stove. The door has been busted open and the paneling is all busted*the door also does not secure properly. The shower head was a attachment handle with no place to hang. Roaches, rude managers. Customer Relations opened * tickets* none have been completed*satisfied. Totally not worth money.
GetHuman: Let's quantify your experience contacting Extended StayAmerica. On a scale of 1 to 5, how easy is it go get help on a Extended StayAmerica problem?
GetHuman-249415: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-249415: I'd give them a two out of five on communication.
GetHuman: And what about Extended StayAmerica's ability to quickly and effectively address your problem?
GetHuman-249415: For that I would say three out of five.
GetHuman: And finally- any advice for other Extended StayAmerica customers?
GetHuman-249415: Call them early in the day or late. Don't forget any personal or account information you might need for Extended StayAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-249415 taken from his Extended StayAmerica customer service problem that occurred on November 13th, 2017.