FIA Card Services: Came to FIA for Amex via Fidelity Investments...
A FIA Card Services customer review by GetHuman user ~enzo from November 25th, 2017
Background on ~enzo's case
GetHuman: ~enzo - can you tell our other FIA Card Services customers when your case took place?
~enzo: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to FIA Card Services, and if so, how?
GetHuman: And which of these common FIA Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~enzo a list of common FIA Card Services problems)
~enzo: "Setup an account" was why I was trying to call.
~enzo's review of FIA Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's FIA Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~enzo: Came to FIA for Amex via Fidelity Investments, thought rewards card coupled with Amex would be great. Worst card issuer ever! Every * weeks I go to Costco and everytime they decline the charge for suspected fraud. Never heard of Costco? Cannot look and see the last * times FIA has suspected fraud for me at Costco? What a bunch of idiots! Don't waste your time, get a Capital One or Barclay's and use with much more confidence. Fidelity Investments should dump FIA, they are not worthy of Fidelity's clients.
GetHuman: Let's quantify your experience contacting FIA Card Services. On a scale of 1 to 5, how easy is it go get help on a FIA Card Services problem?
~enzo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~enzo: I'd give them a two out of five on communication.
GetHuman: And what about FIA Card Services's ability to quickly and effectively address your problem?
~enzo: For that I would say three out of five.
GetHuman: And finally- any advice for other FIA Card Services customers?
~enzo: Call them early in the day or late. Don't forget any personal or account information you might need for FIA Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~enzo taken from his FIA Card Services customer service problem that occurred on November 22nd, 2017.