FIA Card Services: Received a "change of terms" letter for an high...
A FIA Card Services customer review by GetHuman user ~Broker Glen from November 22nd, 2017
Background on ~Broker Glen's case
GetHuman: ~Broker Glen - can you tell our other FIA Card Services customers when your case took place?
~Broker Glen: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to FIA Card Services, and if so, how?
GetHuman: And which of these common FIA Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Broker Glen a list of common FIA Card Services problems)
~Broker Glen: "Question" was why I was trying to call.
~Broker Glen's review of FIA Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's FIA Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Broker Glen: Received a "change of terms" letter for an high limit account that was closed * years ago...ahhh, the good old days...
GetHuman: Let's quantify your experience contacting FIA Card Services. On a scale of 1 to 5, how easy is it go get help on a FIA Card Services problem?
~Broker Glen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Broker Glen: I'd give them a three out of five on communication.
GetHuman: And what about FIA Card Services's ability to quickly and effectively address your problem?
~Broker Glen: For that I would say two out of five.
GetHuman: And finally- any advice for other FIA Card Services customers?
~Broker Glen: Call them early in the day or late. Don't forget any personal or account information you might need for FIA Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Broker Glen taken from his FIA Card Services customer service problem that occurred on November 21st, 2017.