FIA Card Services: Incompetent, unprofessional - they don't care a...
A FIA Card Services customer review by GetHuman user ~pissed out customer from November 26th, 2017
Background on ~pissed out customer's case
GetHuman: ~pissed out customer - can you tell our other FIA Card Services customers when your case took place?
~pissed out customer: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to FIA Card Services, and if so, how?
GetHuman: And which of these common FIA Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed out customer a list of common FIA Card Services problems)
~pissed out customer: "Question" was why I was trying to call.
~pissed out customer's review of FIA Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's FIA Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed out customer: Incompetent, unprofessional - they don't care about fraud which happens frequently with their cards. I don't have enough space to detail how horrible they are. I finally hung up after waiting forever
GetHuman: Let's quantify your experience contacting FIA Card Services. On a scale of 1 to 5, how easy is it go get help on a FIA Card Services problem?
~pissed out customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed out customer: I'd give them a five out of five on communication.
GetHuman: And what about FIA Card Services's ability to quickly and effectively address your problem?
~pissed out customer: For that I would say four out of five.
GetHuman: And finally- any advice for other FIA Card Services customers?
~pissed out customer: Call them early in the day or late. Don't forget any personal or account information you might need for FIA Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed out customer taken from his FIA Card Services customer service problem that occurred on November 19th, 2017.