FIA Card Services: I went through all the menu options, nothing se...
A FIA Card Services customer review by GetHuman user ~aaront from November 15th, 2017
Background on ~aaront's case
GetHuman: ~aaront - can you tell our other FIA Card Services customers when your case took place?
~aaront: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to FIA Card Services, and if so, how?
GetHuman: And which of these common FIA Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~aaront a list of common FIA Card Services problems)
~aaront: "Question" was why I was trying to call.
~aaront's review of FIA Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's FIA Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aaront: I went through all the menu options, nothing seems to lead to a CSR. I did this *** at every prompt, and eventually it rang. Almost immediately someone picked up. She was very nice and resolved my issue very quickly.**Just wish there was an easier way. Shouldn't have to "backdoor" my way to these guys.
GetHuman: Let's quantify your experience contacting FIA Card Services. On a scale of 1 to 5, how easy is it go get help on a FIA Card Services problem?
~aaront: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aaront: I'd give them a three out of five on communication.
GetHuman: And what about FIA Card Services's ability to quickly and effectively address your problem?
~aaront: For that I would say four out of five.
GetHuman: And finally- any advice for other FIA Card Services customers?
~aaront: Call them early in the day or late. Don't forget any personal or account information you might need for FIA Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aaront taken from his FIA Card Services customer service problem that occurred on November 7th, 2017.