FIA Card Services: The world of customer service providers should...
A FIA Card Services customer review by GetHuman user ~Thom Hoffmann from November 8th, 2017
Background on ~Thom Hoffmann 's case
GetHuman: ~Thom Hoffmann - can you tell our other FIA Card Services customers when your case took place?
~Thom Hoffmann : Sure. It was evening, on October 29th.
GetHuman: Did you reach out to FIA Card Services, and if so, how?
GetHuman: And which of these common FIA Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Thom Hoffmann a list of common FIA Card Services problems)
~Thom Hoffmann : "Setup an account" was why I was trying to call.
~Thom Hoffmann 's review of FIA Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's FIA Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thom Hoffmann : The world of customer service providers should learn what they are doing and doing it quickly and efficiently, Lets not to forget the pleasant, knowledgable and helpful folks on the other end.
GetHuman: Let's quantify your experience contacting FIA Card Services. On a scale of 1 to 5, how easy is it go get help on a FIA Card Services problem?
~Thom Hoffmann : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thom Hoffmann : I'd give them a five out of five on communication.
GetHuman: And what about FIA Card Services's ability to quickly and effectively address your problem?
~Thom Hoffmann : For that I would say three out of five.
GetHuman: And finally- any advice for other FIA Card Services customers?
~Thom Hoffmann : Call them early in the day or late. Don't forget any personal or account information you might need for FIA Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thom Hoffmann taken from his FIA Card Services customer service problem that occurred on October 29th, 2017.