FTD.com: My delivery was not sent, so I called and it wa...
A FTD.com customer review by GetHuman user ~Phil Lussier from November 3rd, 2017
Background on ~Phil Lussier's case
GetHuman: ~Phil Lussier - can you tell our other FTD.com customers when your case took place?
~Phil Lussier: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil Lussier a list of common FTD.com problems)
~Phil Lussier: "Warranty claim" was why I was trying to call.
~Phil Lussier's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil Lussier: My delivery was not sent, so I called and it was taken care of in a very professional manner. Thank you Phil Lussier
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~Phil Lussier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil Lussier: I'd give them a three out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~Phil Lussier: For that I would say two out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~Phil Lussier: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil Lussier taken from his FTD.com customer service problem that occurred on October 31st, 2017.