FTD.com: Ordered flowers for Valentines day, they didn't...
A FTD.com customer review by GetHuman user ~jameskdean from November 3rd, 2017
Background on ~jameskdean's case
GetHuman: ~jameskdean - can you tell our other FTD.com customers when your case took place?
~jameskdean: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jameskdean a list of common FTD.com problems)
~jameskdean: "Returns" was why I was trying to call.
~jameskdean's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jameskdean: Ordered flowers for Valentines day, they didn't arrive. Sent an email on the site, no one called or emailed me. Just a promise to get back to me. Didn't happen. Sent a follow up, got a nice message to the tune of "You're flowers were delivered, so there won't be a refund." But there were no flowers and there was no refund! **Called the call center - got a rep in the Phillipines. They couldn't tell me anything-**Q: what is the headquarters number? *"I don't know sir" **Q:Do you work for FTD? *"I can't tell you who I work for sir" **Q:Which florist delivered the flowers? *"I can't tell you which florist delivered them sir" (because they weren't delivered). **Very irritating experience. They have overly automated this and depend on too much outsourcing. I ordered from them because I trusted them. Not anymore.
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~jameskdean: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jameskdean: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~jameskdean: For that I would say three out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~jameskdean: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jameskdean taken from his FTD.com customer service problem that occurred on October 29th, 2017.