Fabric.com: I found my fabric on sale * days after I purcha...

A Fabric.com customer review by GetHuman user GetHuman-368260 from November 20th, 2017

Background on GetHuman-368260's case

GetHuman: GetHuman-368260 - can you tell our other Fabric.com customers when your case took place?
GetHuman-368260: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Fabric.com, and if so, how?
GetHuman-368260: I used the 888-455-2940 number I found for on the GetHuman Fabric.com customer phone number page I was on: Fabric.com Customer Service Phone Number
GetHuman: And which of these common Fabric.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-368260 a list of common Fabric.com problems
GetHuman-368260: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-368260's review of Fabric.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Fabric.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368260: I found my fabric on sale * days after I purchased it. I tried emailing to ask for the difference since the fabric had not been shipped out yet and received no response. I then tried calling and was told I could speak to a manager only to receive voice mail. After * days later, I still have not received an email or a phone call back.
GetHuman: Let's quantify your experience contacting Fabric.com. On a scale of 1 to 5, how easy is it go get help on a Fabric.com problem?
GetHuman-368260: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368260: I'd give them a three out of five on communication.
GetHuman: And what about Fabric.com's ability to quickly and effectively address your problem?
GetHuman-368260: For that I would say four out of five.
GetHuman: And finally- any advice for other Fabric.com customers?
GetHuman-368260: Call them early in the day or late. Don't forget any personal or account information you might need for Fabric.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368260 taken from his Fabric.com customer service problem that occurred on November 14th, 2017.

Fabric.com

1.00 of 5 stars | 9 reviews
Fabric.com ReviewsFabric.com's Phone NumberAll Fabric.com contact infoGeneral Fabric.com customer service info
GetHuman-368260's Fabric.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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