Fabric.com: I received a fabric that was not the color pict...

A Fabric.com customer review by GetHuman user ~ambrosia 24 from November 11th, 2017

Background on ~ambrosia 24's case

GetHuman: ~ambrosia 24 - can you tell our other Fabric.com customers when your case took place?
~ambrosia 24: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to Fabric.com, and if so, how?
~ambrosia 24: I used the 888-455-2940 number I found for on the GetHuman Fabric.com customer phone number page I was on: Fabric.com Customer Service Phone Number
GetHuman: And which of these common Fabric.com customer issues best describes the reason you wanted to talk to them?
Shows ~ambrosia 24 a list of common Fabric.com problems
~ambrosia 24: "Warranty claim" was why I was trying to call.

~ambrosia 24's review of Fabric.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Fabric.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ambrosia 24: I received a fabric that was not the color pictured. I hated it.*Customer Service credited me back my money and did not want it returned.**Excellent Service!
GetHuman: Let's quantify your experience contacting Fabric.com. On a scale of 1 to 5, how easy is it go get help on a Fabric.com problem?
~ambrosia 24: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ambrosia 24: I'd give them a three out of five on communication.
GetHuman: And what about Fabric.com's ability to quickly and effectively address your problem?
~ambrosia 24: For that I would say one out of five.
GetHuman: And finally- any advice for other Fabric.com customers?
~ambrosia 24: Call them early in the day or late. Don't forget any personal or account information you might need for Fabric.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ambrosia 24 taken from his Fabric.com customer service problem that occurred on November 1st, 2017.


1.00 of 5 stars | 9 reviews
Fabric.com ReviewsFabric.com's Phone NumberAll Fabric.com contact infoGeneral Fabric.com customer service info
~ambrosia 24's Fabric.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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