Facebook: Absolutely useless! "You've reached us at a cha...
A Facebook customer review by GetHuman user ~Philip Goddard from November 26th, 2017
Background on ~Philip Goddard's case
GetHuman: ~Philip Goddard - can you tell our other Facebook customers when your case took place?
~Philip Goddard: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Philip Goddard a list of common Facebook problems)
~Philip Goddard: "Recover account" was why I was trying to contact.
~Philip Goddard's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Philip Goddard: Absolutely useless! "You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience."**- And the online 'help' is no help at all for my issue - need to get my account verified without a mobile phone. I guess it's screaming and hair-tearing time!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Philip Goddard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Philip Goddard: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Philip Goddard: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Philip Goddard: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Philip Goddard taken from his Facebook customer service problem that occurred on November 18th, 2017.