Facebook: After I** hour on Verizon tech support trying t...
A Facebook customer review by GetHuman user ~michele irwin from November 28th, 2017
Background on ~michele irwin's case
GetHuman: ~michele irwin - can you tell our other Facebook customers when your case took place?
~michele irwin: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~michele irwin a list of common Facebook problems)
~michele irwin: "Ads Account Issue" was why I was trying to contact.
~michele irwin's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michele irwin: After I** hour on Verizon tech support trying to simply add a page from my drive to my new facebook page. I am dieing and tring to set up a donation account .but unfortunately my name is attached to an old account I deleted.If I don,t get the letter posted from my Dr off my google drive the sitr has zero merit. I was given a phone number to call ha ha ha . Because * techs and a superviser could not figure out how to remove the account .ONLY TO BE TOLD THAT YOU DO NOT TAKE CALLS AND SEND ME BACK TO THE SITE THAT GIVES ME NO HELP* I NEED SOMEONE TO CALL ME TO FIX THIS PROBLEM TONIGHT*BECAUSE TOMOROW IT GOES VIRAL OK ****-***-**** THANK YOU IN ADVANCE ,IF I DO NOT GET A CALL I WILL POST IT TO THE NEW SITE THAT FACEBOOK WAS NOT WILLING TO HELP ME DIE WITH PEACE MICHELLE IRWIN
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~michele irwin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michele irwin: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~michele irwin: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~michele irwin: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michele irwin taken from his Facebook customer service problem that occurred on November 22nd, 2017.