Facebook: U ****!!!!!!!!*When I tried to call the number...
A Facebook customer review by GetHuman user ~tonyhorn1 from November 27th, 2017
Background on ~tonyhorn1's case
GetHuman: ~tonyhorn1 - can you tell our other Facebook customers when your case took place?
~tonyhorn1: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~tonyhorn1 a list of common Facebook problems)
~tonyhorn1: "Reset Password" was why I was trying to contact.
~tonyhorn1's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tonyhorn1: U ****!!!!!!!!*When I tried to call the number it said that u don't except calls. In my opinion... U are NOT user friendly!!! All I wanted to know is how to delete some " friends" on my facebook page. I tried contacting a couple of babes, but they don't respond back to me, all they do is "invite" me to some sort of online ********.And all I wanna do is chat with them either by phone, email, or text. That's why I wanna delete a few from my Facebook page. I am VERY unsatisfied with your services. F.Y.I.!!!*In the near future... Try to make your website a lot more user friendly, you'll get a lot more results that way.*Later,*Unsatisfied customer,*Tony Horn
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~tonyhorn1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tonyhorn1: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~tonyhorn1: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~tonyhorn1: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tonyhorn1 taken from his Facebook customer service problem that occurred on November 21st, 2017.