Facebook: No human being.Just told me to contact the help...
A Facebook customer review by GetHuman user ~Lorie Meacham from November 27th, 2017
Background on ~Lorie Meacham's case
GetHuman: ~Lorie Meacham - can you tell our other Facebook customers when your case took place?
~Lorie Meacham: Yes. It was afternoon, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lorie Meacham a list of common Facebook problems)
~Lorie Meacham: "Can't Receive Code to Reset" was why I was trying to contact.
~Lorie Meacham's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lorie Meacham: No human being.Just told me to contact the help center which is not accessible for communications. They told me to identify photos, but showed me none. Mentioned verification via my mobile number but didn't contact me via mobile.Asked me for ID *which I just submitted recently) but now say the same ID has viruses attached. Terrible quality in customer service.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lorie Meacham: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lorie Meacham: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lorie Meacham: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lorie Meacham: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lorie Meacham taken from his Facebook customer service problem that occurred on November 26th, 2017.