Facebook: Am frustrated with what am going true with my f...
A Facebook customer review by GetHuman user ~Olubiyi Taiwo from November 25th, 2017
Background on ~Olubiyi Taiwo's case
GetHuman: ~Olubiyi Taiwo - can you tell our other Facebook customers when your case took place?
~Olubiyi Taiwo: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Olubiyi Taiwo a list of common Facebook problems)
~Olubiyi Taiwo: "Account access" was why I was trying to contact.
~Olubiyi Taiwo's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Olubiyi Taiwo: Am frustrated with what am going true with my facebook login,they asked me to changed my password and i did,and i was trying to login with the new password,but its keep telling it not correct.And its showed me password matched when i changed it (*****@***.com)That its my email address.Thanks
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Olubiyi Taiwo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Olubiyi Taiwo: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Olubiyi Taiwo: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Olubiyi Taiwo: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Olubiyi Taiwo taken from his Facebook customer service problem that occurred on November 22nd, 2017.