Facebook: Automated response received immediately but no...
A Facebook customer review by GetHuman user ~Linda Jake Duthie from November 27th, 2017
Background on ~Linda Jake Duthie's case
GetHuman: ~Linda Jake Duthie - can you tell our other Facebook customers when your case took place?
~Linda Jake Duthie: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda Jake Duthie a list of common Facebook problems)
~Linda Jake Duthie: "Reset Password" was why I was trying to contact.
~Linda Jake Duthie's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda Jake Duthie: Automated response received immediately but no solution to my broblem. keeps telling me to fill in details and I keep saying I have filled everything out and sent proof, how long will at take still waiting to hear after * hrs
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Linda Jake Duthie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda Jake Duthie: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Linda Jake Duthie: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Linda Jake Duthie: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda Jake Duthie taken from his Facebook customer service problem that occurred on November 25th, 2017.