Facebook: Dear face book,*Please help me i want to change...
A Facebook customer review by GetHuman user ~Lona Castro Net Pjb from November 24th, 2017
Background on ~Lona Castro Net Pjb's case
GetHuman: ~Lona Castro Net Pjb - can you tell our other Facebook customers when your case took place?
~Lona Castro Net Pjb: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lona Castro Net Pjb a list of common Facebook problems)
~Lona Castro Net Pjb: "Reset Password" was why I was trying to contact.
~Lona Castro Net Pjb's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lona Castro Net Pjb: Dear face book,*Please help me i want to change my profile name, but i am unable to change b'se i have change it many time.*My account name is: Lona Castro Net Pjb and i want to change it to: Levin***,*Please, please help me.*You can give access of changing my account name as i have been requesting for many times but i wasn't give the chance of changing it.*Levin****Tel:*****-******-***
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lona Castro Net Pjb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lona Castro Net Pjb: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lona Castro Net Pjb: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lona Castro Net Pjb: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lona Castro Net Pjb taken from his Facebook customer service problem that occurred on November 21st, 2017.