Facebook: Emailing to *****@***.com response back:**Hi...

A Facebook customer review by GetHuman user ~Phil Hart from November 28th, 2017

Background on ~Phil Hart's case

GetHuman: ~Phil Hart - can you tell our other Facebook customers when your case took place?
~Phil Hart: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Phil Hart: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil Hart a list of common Facebook problems)
~Phil Hart: "Fraud" was why I was trying to contact.

~Phil Hart's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil Hart: Emailing to *****@***.com response back:**Hi,**You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience. ** **Thanks,*The Facebook Team
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Phil Hart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil Hart: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Phil Hart: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Phil Hart: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil Hart taken from his Facebook customer service problem that occurred on November 24th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Phil Hart's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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